PRIVACY POLICY

ELITE TRADES MANAGEMENT COMPANY SE LIMITED

Last updated: 6 November 2026

At Elite Trades Management Company SE Limited, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, request a quotation, book our services, enter into a contract with us or otherwise communicate with our business.

We operate as a trades management company, arranging independent subcontractors to carry out building works, property maintenance, renovations, refurbishments and related services.

Our company contracts with customers for the agreed work, collects customer payments and pays the subcontractors engaged to carry out the work.

We handle personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

1. Who We Are

For the purposes of applicable data protection legislation, Elite Trades Management Company SE Limited is the data controller responsible for the personal information described in this Privacy Policy.

Our company details are:

Company name: Elite Trades Management Company SE Limited
Company registration number: 17441511
Registered office: 72 Lapins Lane, Kings Hill, West Malling, ME19 4LE
Business email: elitetradesmanagement@gmail.com
Business telephone: 07942333533

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Personal Information We Collect

The personal information we collect will depend on how you interact with our business.

2.1 Information you provide to us

We may collect:

  • Your name and title.

  • Your email address.

  • Your telephone number.

  • Your billing address.

  • Your property address or the address where work is required.

  • Details of the services you require.

  • Information about your property or project.

  • Photographs, videos, plans or other documents you provide.

  • Information contained in enquiries, quotations, bookings and correspondence.

  • Payment information and transaction records.

  • Information relating to complaints, disputes or reported defects.

  • Any other information you voluntarily provide to us.

2.2 Information collected through our website

When you visit our website, we may collect certain technical information, including:

  • Your IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Website pages visited.

  • Date and time of your visit.

  • Referring website information.

  • Cookie and website usage information, where applicable.

2.3 Information received from other sources

We may receive personal information from:

  • Independent subcontractors.

  • Customers or other individuals involved in a project.

  • Property owners, landlords or property managers.

  • Business partners or referral sources.

  • Publicly available sources, where appropriate and lawful.

  • Payment providers and financial service providers.

3. How We Use Your Personal Information

We use personal information for the following purposes.

3.1 Responding to enquiries

We use your contact details and enquiry information to:

  • Respond to questions.

  • Discuss your requirements.

  • Assess whether we can provide the requested services.

  • Arrange consultations, surveys or quotations.

  • Communicate with you about your enquiry.

3.2 Providing our services

We use personal information to:

  • Prepare quotations and project proposals.

  • Enter into contracts with customers.

  • Arrange and coordinate independent subcontractors.

  • Schedule appointments and site visits.

  • Provide property addresses and relevant project information to subcontractors.

  • Coordinate materials, deliveries and access arrangements.

  • Manage project progress.

  • Communicate updates and changes.

  • Arrange completion and follow-up services.

3.3 Managing payments

We use personal information to:

  • Issue quotations and invoices.

  • Collect payments from customers.

  • Process refunds where appropriate.

  • Pay subcontractors and suppliers.

  • Maintain financial records.

  • Manage payment queries and disputes.

  • Meet accounting, tax and other legal obligations.

3.4 Customer service and complaints

We may use your personal information to:

  • Respond to complaints.

  • Investigate reported defects.

  • Arrange inspections or remedial work.

  • Manage disputes.

  • Maintain records of customer communications.

  • Improve our services.

3.5 Website operation and security

We may use technical information to maintain website functionality, identify technical issues, protect our website against fraud, detect unauthorised access and improve website performance.

3.6 Marketing

Where permitted by law, we may use your contact information to send information about our services, offers, updates or related business activities.

We will obtain consent where required and will provide a simple way to unsubscribe from marketing communications.

You may opt out of marketing at any time.

4. Our Lawful Bases for Processing

We must have a lawful basis for collecting and using personal information.

Depending on the circumstances, we rely on the following lawful bases under the UK GDPR.

4.1 Contract

We process personal information where it is necessary to:

  • Prepare or provide a quotation at your request.

  • Enter into a contract with you.

  • Perform our contractual obligations.

  • Manage payments.

  • Arrange and coordinate subcontractors.

  • Communicate about your project.

  • Provide customer support.

4.2 Legal obligation

We process personal information where necessary to comply with legal obligations, including accounting, tax, financial record-keeping and applicable regulatory requirements.

4.3 Legitimate interests

We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include managing and developing our business, maintaining customer and project records, improving our services, protecting our systems, preventing fraud and managing complaints and disputes.

4.4 Consent

Where required by law, we will obtain your consent before processing personal information for a particular purpose.

This may include certain marketing communications or the use of non-essential cookies.

You may withdraw your consent at any time.

5. Sharing Your Personal Information

We may share personal information with third parties where necessary for the purposes described in this Privacy Policy.

5.1 Independent subcontractors

As part of our trades management services, we may share relevant personal information with independent subcontractors engaged to carry out work at your property.

This may include:

  • Your name.

  • Your contact details.

  • The property address.

  • Details of the work required.

  • Relevant project specifications.

  • Access arrangements.

  • Photographs or information relevant to the work.

  • Other information reasonably necessary to complete the project.

We share only the information reasonably necessary for the subcontractor to carry out the agreed work.

Subcontractors are independent businesses. Depending on the circumstances, they may act as separate data controllers for personal information they use for their own purposes.

We will take reasonable steps to ensure that appropriate contractual and data protection arrangements are in place where required.

5.2 Payment providers and financial institutions

We may share relevant information with payment processors, banks and financial service providers to collect customer payments, process refunds and pay subcontractors.

5.3 Professional advisers

We may share personal information with accountants, solicitors, insurance providers, financial advisers and other professional advisers where necessary.

5.4 Website and technology providers

We may share information with providers that support our website, hosting, email, customer management systems, security, analytics or other business technology.

Where these providers process personal information on our behalf, we will put appropriate contractual arrangements in place as required by law.

5.5 Authorities and legal proceedings

We may disclose personal information where necessary to comply with a legal obligation, respond to a lawful request, protect our rights or property, establish or defend legal claims, or prevent or investigate unlawful activity.

5.6 Business transfers

If our business is sold, reorganised, merged or transferred, personal information may be disclosed to relevant parties as part of that process, subject to appropriate confidentiality and data protection safeguards.

We do not sell personal information to third parties.

6. International Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation.

This may involve an applicable UK adequacy regulation, appropriate contractual safeguards or another lawful transfer mechanism.

7. How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.

Our intended retention periods are:

Type of informationIntended retention periodGeneral enquiriesUp to 12 months after the enquiry is closedQuotations not acceptedUp to 12 months after the quotation expiresCustomer and project recordsUp to 6 years after the project or contract ends, where appropriateInvoices and financial recordsIn accordance with applicable tax and accounting requirementsComplaints and disputesFor as long as reasonably necessary to resolve the matter and protect our legal interestsMarketing informationUntil you unsubscribe or the information is no longer requiredWebsite technical informationIn accordance with applicable cookie and analytics retention settings

We may retain information for longer where required by law or where necessary for legal claims.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that may help a website function, remember preferences or understand how visitors use the website.

We may use:

Essential cookies: Necessary for the website to operate properly.

Analytics cookies: Where used, these help us understand how visitors interact with our website.

Marketing cookies: Where used, these may help deliver relevant advertising or measure advertising effectiveness.

We will obtain consent for non-essential cookies where required by law.

You may manage cookie preferences through our website's cookie settings or your browser settings.

9. Direct Marketing

We may contact you about our services where permitted by applicable marketing and data protection legislation.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us directly at elitetradesmanagement@gmail.com.

We will continue to send necessary service-related communications about existing quotations, bookings, payments or projects where appropriate.

10. Keeping Your Personal Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental loss.

  • Theft.

  • Unauthorised disclosure.

  • Alteration.

  • Destruction.

  • Other unlawful processing.

Where we use third-party service providers, we take reasonable steps to ensure appropriate security and data protection arrangements are in place.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a personal data breach occurs, we will assess the circumstances and take the steps required by applicable law.

11. Your Data Protection Rights

Under applicable data protection legislation, you may have the following rights:

Right of access: You may request a copy of the personal information we hold about you.

Right to rectification: You may ask us to correct inaccurate or incomplete information.

Right to erasure: You may ask us to delete personal information in certain circumstances.

Right to restrict processing: You may ask us to restrict the use of your personal information in certain circumstances.

Right to data portability: You may request certain personal information in a structured, commonly used and machine-readable format, where applicable.

Right to object: You may object to certain processing activities, including processing based on legitimate interests. You have an absolute right to object to direct marketing.

Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.

To exercise your rights, please contact:

elitetradesmanagement@gmail.com

We may need to verify your identity before responding.

We will respond within the period required by applicable law. In most cases, this will be one month, subject to permitted extensions and exceptions.

12. Children's Personal Information

Our website and services are not intended to be directed specifically at children.

We do not knowingly collect children's personal information unless necessary for a legitimate and lawful purpose connected with our services.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites that we do not control.

We recommend reviewing the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

The latest version will be published on our website with the updated date.

Where a material change affects how we use personal information, we will provide additional information or notice where required by law.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact us.

Elite Trades Management Company SE Limited

Registered office:
72 Lapins Lane
Kings Hill
West Malling
ME19 4LE

Company registration number: 17441511

Email: elitetradesmanagement@gmail.com

Telephone: 07942333533

16. Complaints to the Information Commissioner's Office

We encourage you to contact us first if you have concerns about how we use your personal information so that we can attempt to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk/

You can find information about making a complaint on the ICO website.

End of Privacy Policy