TERMS & CONDITIONS
ELITE TRADES MANAGEMENT COMPANY SE LIMITED
Last updated: 6 November 2026
These Terms and Conditions govern the provision of trades management, building works, property maintenance, renovation, refurbishment and related services by Elite Trades Management Company SE Limited.
Please read these Terms and Conditions before requesting a quotation, booking a service or entering into a contract with us.
1. Company Information
This website is operated by:
Company name: Elite Trades Management Company SE Limited
Company registration number: 17441511
Registered office: 72 Lapins Lane, Kings Hill, West Malling, ME19 4LE
Business email: elitetradesmanagement@gmail.com
Business telephone: 07942333533
VAT registration: The company is not currently VAT registered.
In these Terms and Conditions, “we”, “us” and “our” refer to Elite Trades Management Company SE Limited. “You” and “your” refer to the customer engaging our services.
2. Our Business and Services
We operate as a trades management company, arranging and coordinating independent subcontractors to carry out building work, property maintenance, repairs, renovations, refurbishments and other agreed services.
Our services may include:
Sourcing and selecting suitable independent subcontractors.
Arranging labour and specialist trades.
Preparing quotations and coordinating project specifications.
Scheduling work and managing appointments.
Coordinating subcontractors and communicating with customers.
Arranging materials and deliveries where agreed.
Monitoring project progress and coordinating completion.
Managing customer enquiries, concerns and reported defects.
The precise services included in a project will be set out in the relevant quotation, written proposal, specification or project agreement.
Unless we expressly agree otherwise in writing, we do not provide every trade personally. We engage independent subcontractors to carry out the relevant physical work.
3. Contractual Relationship
When you accept a quotation or otherwise enter into an agreement with us, your contract for the agreed services is with Elite Trades Management Company SE Limited.
We may appoint independent subcontractors to carry out some or all of the physical work required to fulfil our contract with you.
Our subcontractors operate as independent businesses and are not our employees merely because we appoint or coordinate them. However, this does not remove our contractual obligations to you.
Where we contract with you to deliver the project, we remain responsible for our own contractual obligations, including the obligations we undertake in relation to the work carried out by our subcontractors.
Unless expressly agreed otherwise in writing, the subcontractor's engagement by us does not create a separate contract between you and that subcontractor.
We will not require you to pursue an independent subcontractor instead of us to obtain a remedy for a breach of our contract with you.
Any separate agreement entered into directly between you and a subcontractor will be governed by that separate agreement, to the extent applicable.
4. Quotations and Acceptance
We will provide a quotation or written proposal describing the work or services we intend to arrange.
Depending on the project, the quotation may include:
The agreed scope of work.
The estimated or fixed project price.
Materials, labour and management or coordination charges.
Payment stages and due dates.
Estimated start and completion dates.
Any stated exclusions, assumptions or customer responsibilities.
Any specific warranties or guarantees offered.
Elite Trades Management Company SE Limited is not currently VAT registered. Accordingly, VAT will not be added to our quotations or invoices unless our VAT registration status changes, in which case we will notify customers as required by law.
Unless otherwise stated, quotations remain open for acceptance for 30 days from the date of issue. We may specify a different validity period in an individual quotation.
A contract is formed when you accept our quotation or proposal in the manner specified in it and we confirm acceptance where required.
We will not treat a quotation as authorising work that falls outside its agreed scope.
5. Pricing and Payments
Your contract is with Elite Trades Management Company SE Limited, and you must make payments to us in accordance with the agreed quotation, invoice or project agreement.
We collect the agreed customer payments and use those funds to pay the subcontractors, suppliers and other project costs for which we are responsible under our agreement with you.
You should not pay a subcontractor separately for work included in our contract unless we have expressly agreed to that arrangement in writing.
Payments may be structured as a deposit, staged payments, progress payments or a final balance. The amount and timing of each payment will be stated in your project documentation.
Unless otherwise agreed:
Invoices must be paid by the stated due date.
Payments must be made using the payment method specified by us.
You should contact us promptly if you believe an invoice contains an error.
Any disputed amount should be identified clearly, with reasons for the dispute.
Undisputed amounts remain payable in accordance with the contract and applicable law.
We will not charge for work outside the agreed scope unless the additional work and its price have been appropriately authorised, or another lawful basis for the charge applies.
Where payment is overdue, we may pursue recovery of sums properly due and, where legally permitted, charge applicable interest or reasonable recovery costs.
Nothing in this section removes any legal right you may have to challenge an invoice, claim a remedy or withhold payment where the law permits.
6. Changes to the Project
Changes to the agreed work may be necessary if you request additional services, alter the specification or if unforeseen conditions are discovered.
We will explain any material change to the scope, price or anticipated timescale and obtain your agreement before proceeding with additional chargeable work, except where urgent action is reasonably necessary and legally permitted to protect people or property.
Changes should be recorded in writing, including by email or another agreed written communication.
We will not treat a subcontractor's recommendation or an unforeseen site condition as automatic authorisation to increase the price.
7. Independent Subcontractors
We select and appoint independent subcontractors to perform work required under our agreement with you.
We will take reasonable care when selecting and coordinating subcontractors and will carry out checks appropriate to the nature of the work and our contractual obligations.
Any statement we make about a subcontractor's qualifications, certifications, insurance or experience will be accurate to the best of our knowledge and based on checks actually undertaken.
Subcontractors remain independent businesses for employment and business purposes. They may be responsible for managing their own personnel, tools, methods and specialist operations, subject to our contractual arrangements with them and any applicable legal requirements.
We will coordinate the project and manage our relationship with the subcontractors as required to fulfil our obligations to you.
Our use of independent subcontractors does not, by itself, release us from responsibility for delivering the services we have agreed to provide under your contract.
Where an individual subcontractor becomes unavailable, we may arrange a suitable replacement where reasonably necessary, provided that doing so does not materially change the agreed service without your consent where consent is required.
8. Workmanship, Defects and Guarantees
We will perform our contractual services with reasonable care and skill and in accordance with the agreed specification and applicable law.
If you identify a defect or believe that work does not meet the agreed specification, please notify us using the contact details in these Terms and Conditions.
Please provide photographs, details of the affected work and the date the issue was identified where possible.
We will investigate the issue and, where appropriate, arrange inspection, remedial work or another suitable remedy in accordance with our contractual obligations and applicable law.
We will not automatically refuse responsibility for a defect solely because the relevant work was carried out by a subcontractor.
Any additional written warranty or guarantee will specify its duration, scope, exclusions and claims process. An express warranty does not replace or reduce your statutory rights.
9. Project Timescales and Delays
We will use reasonable efforts to meet the start dates and completion estimates stated in the quotation or project agreement.
Unless expressly agreed as a fixed contractual deadline, dates are estimates and may be affected by:
Delays in the supply or delivery of materials.
Subcontractor availability or unforeseen staffing issues.
Hidden damage, structural defects or unexpected site conditions.
Weather or other conditions affecting the work.
Delays in obtaining necessary approvals or inspections.
Changes requested by you.
Restricted access to the property.
Events outside our reasonable control.
If a significant delay arises, we will inform you where reasonably practicable, explain the reason and provide an updated timescale.
10. Customer Responsibilities and Property Access
You agree to:
Provide accurate information about the property and the required work.
Provide reasonable access to the property at agreed times.
Identify known hazards, defects and relevant restrictions.
Make decisions and provide approvals within a reasonable time.
Obtain any permissions that are your responsibility.
Secure pets, valuables and personal belongings as appropriate.
Keep agreed working areas reasonably accessible.
Notify us of relevant changes to the property or site conditions.
Where the property is rented, leasehold, shared or subject to third-party restrictions, you must obtain any permission that is legally or contractually your responsibility before work begins.
11. Materials and Unforeseen Conditions
The quotation will explain, where relevant, who is responsible for supplying materials, arranging deliveries and paying associated costs.
Materials supplied by us or through our subcontractors will be dealt with in accordance with the contract and applicable law.
If concealed damage, hazardous materials, structural issues, defective existing installations or other unforeseen conditions are discovered, we may need to pause the affected work while the issue is assessed.
We will explain the implications for safety, cost and timing and obtain any necessary approval before carrying out additional chargeable work, subject to any lawful emergency arrangements.
12. Health, Safety and Compliance
We will take reasonable steps to ensure that the services we undertake are organised and delivered in accordance with applicable health and safety requirements.
Subcontractors must comply with the legal and safety requirements applicable to the work they undertake.
Work may be suspended where continuing would present an unacceptable safety risk, where a serious hazard is discovered or where required permissions or safe access are unavailable.
Building regulations, planning permission, building control approvals, electrical certification, gas safety requirements and other statutory requirements will be addressed in accordance with the nature of the project and the responsibilities allocated by law and the project agreement.
13. Insurance and Qualifications
We will maintain insurance required by law for our own business activities.
We will take reasonable steps to establish whether subcontractors engaged for a project hold insurance, qualifications, registrations or certifications appropriate to their work, where relevant to our obligations and the nature of the project.
Any specific insurance or qualification requirements agreed for a project will be recorded in writing.
Nothing in this section limits any responsibility imposed on us by law or by our contract with you.
14. Cancellation and Consumer Rights
You may request cancellation of a project by contacting us in writing at elitetradesmanagement@gmail.com.
The consequences of cancellation will depend on the circumstances, the work already performed, the materials ordered, any commitments properly made for the project and your statutory rights.
Where cancellation charges are legally recoverable, they will be reasonable, proportionate and consistent with the contract. We will not automatically retain all payments or impose a disproportionate penalty merely because you cancel.
Where you are a consumer entering into a contract online, by telephone or away from our business premises, you may have a statutory cancellation period, commonly 14 days for relevant service contracts, subject to the applicable rules and exceptions.
We will provide the pre-contract information and cancellation instructions required by law.
If you ask us to begin work during a statutory cancellation period, we will obtain any express request required by law and explain the consequences of cancellation.
Nothing in this section removes or restricts a cancellation right or other consumer remedy that cannot lawfully be excluded.
15. Suspension and Termination
We may suspend or terminate a contract where there is a serious or persistent breach, non-payment of sums properly due, unsafe working conditions or another lawful reason.
Where appropriate, we will give written notice explaining the issue and a reasonable opportunity to remedy it before suspension or termination.
If a contract ends, we will account for work completed, payments received, materials supplied and any other sums properly due under the contract and applicable law.
We will not charge for unperformed work as an automatic penalty. Any amount claimed following termination must have a proper contractual and legal basis.
16. Complaints
If you are dissatisfied with our service, please contact us using the following details:
Email: elitetradesmanagement@gmail.com
Telephone: 07942333533
Company: Elite Trades Management Company SE Limited
Please include your name, project reference or property address, a description of the issue and any supporting photographs or documents.
We will acknowledge your complaint within a reasonable period, investigate the matter and explain our proposed response.
Where a complaint relates to work performed by a subcontractor engaged by us, we will manage the complaint as part of our contractual relationship with you and take appropriate steps to investigate it.
Nothing in this section prevents you from exercising your legal rights or bringing a claim before a competent court.
17. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot lawfully be excluded or limited.
We remain responsible for performing our own contractual obligations, including the management and coordination services we agree to provide and any obligations we assume for the delivery of the project.
We do not accept responsibility for matters that are genuinely outside our contractual responsibilities, but we will not rely on the independent status of a subcontractor as a blanket exclusion of liability for our own breach of contract or negligence.
Subject to the above and applicable law, we will be responsible for losses that are reasonably foreseeable and arise from our breach of contract or negligence.
Where you are a consumer, nothing in these Terms and Conditions limits your statutory rights.
18. Events Outside Our Reasonable Control
If an event outside our reasonable control prevents or materially delays performance, we will notify you where reasonably practicable and take reasonable steps to reduce the impact.
This may include severe weather, major supply disruptions, fire, flood, government restrictions or other exceptional events beyond our reasonable control.
We will keep you informed of the expected impact and any revised arrangements.
This clause does not excuse an event that we could reasonably have prevented or managed, nor does it remove any statutory right to a refund, cancellation or other remedy.
19. Website Use and Intellectual Property
We aim to keep our website accurate, secure and available, but we do not guarantee uninterrupted access or that the website will always be free from errors.
Website content is provided for general information. A binding commitment for a particular project will be set out in the accepted quotation, specification or contract.
Unless otherwise stated, our website text, branding, logos, graphics and other content are owned by or licensed to Elite Trades Management Company SE Limited. They may not be copied or commercially reproduced without permission, except where permitted by law.
You must not use our website for unlawful purposes, attempt to access our systems without authorisation or introduce malicious software.
20. Privacy and Cookies
We process personal information in accordance with applicable UK data protection legislation.
Please refer to our separate Privacy Policy for details of the personal information we collect, how we use it, our lawful bases for processing, retention periods and the rights available to individuals.
Where our website uses cookies or similar technologies, we will provide the information and obtain consent where required by law.
Our Privacy Policy and Cookie Policy will be made available separately on our website.
21. Third-Party Links
Our website may contain links to third-party websites for convenience.
We do not control those websites and are not responsible for their content or privacy practices. This does not affect any rights you may have against us under your contract or applicable law.
22. Changes to These Terms
We may update these website Terms and Conditions from time to time.
The version applicable to an individual project will be identified or supplied when the contract is formed. We will not retrospectively change an existing contract merely by publishing a new version on our website.
Any changes to an existing contract must be agreed or otherwise permitted under the contract and applicable law.
23. Governing Law
These Terms and Conditions and any contract entered into with Elite Trades Management Company SE Limited will be governed by the laws of England and Wales, unless applicable legal rules require otherwise.
Any court proceedings will be subject to the applicable jurisdictional rules and mandatory consumer protections.
Nothing in this section deprives a consumer of any mandatory protection or right to bring proceedings in a court that has jurisdiction under applicable law.
24. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will be modified or removed only to the extent necessary, where legally possible. The remaining provisions will continue to apply.
25. Entire Agreement and Order of Precedence
These Terms and Conditions must be read together with the accepted quotation, project specification and any written project-specific agreement.
Where a project-specific agreement conflicts with these website Terms and Conditions, the project-specific agreement will take precedence to the extent of the conflict, unless applicable law requires otherwise.
Nothing in this section excludes liability for fraud or overrides mandatory statutory rights.
26. Contact Details
For questions about these Terms and Conditions, cancellations or complaints, please contact:
Elite Trades Management Company SE Limited
Registered office: 72 Lapins Lane, Kings Hill, West Malling, ME19 4LE
Company registration number: 17441511
Email: elitetradesmanagement@gmail.com
Telephone: 07942333533
VAT registration: Not currently VAT registered.
End of Terms and Conditions